Returns & Refunds

Return Eligibility

To be eligible for a return, your item must meet the following conditions:

• Returned within 30 days of delivery
• Unused and in the same condition that you received it
• In the original packaging with all tags attached
• Accompanied by the original receipt or proof of purchase

Non-Returnable Items

The following items cannot be returned:

• Personalized or custom-made items
• Sale items marked as "final sale"
• Gift cards or digital downloads
• Items marked as non-returnable at checkout
• Opened consumable items (inks, glues, adhesives)

How to Start a Return

Return Shipping

Domestic Returns: For domestic returns, you'll receive a prepaid return shipping label via email. Simply print the label and drop off your package at any authorized shipping location.

International Returns: International customers are responsible for return shipping costs. We recommend using a trackable shipping service as we cannot guarantee receipt of your returned item.

Refund Process

Once we receive your return, we will inspect the item and notify you of the approval or rejection of your refund.

If approved:

1. Your refund will be processed within 2-3 business days
2. The refund will be applied to your original payment method
3. You'll receive an email confirmation
4. Please allow 5-7 business days for the refund to appear in your account

Exchanges

We currently don't offer direct exchanges. If you need a different size, color, or product:

1. Return the original item following our return process
2. Place a new order for the item you want
3. Your refund will be processed once we receive the return

This ensures you receive your new item as quickly as possible!

Damaged or Defective Items

If you received a damaged or defective item:

• Contact us immediately (within 48 hours of delivery)
• Include photos of the damage or defect
• Provide your order number and item details

We'll send a replacement immediately or issue a full refund, including shipping costs.

Late or Missing Refunds

If you haven't received your refund yet:

• Check your bank account or credit card statement again
• Contact your bank or credit card company (processing may take time)
• If you've done all of this and still haven't received your refund, please contact us at support@skyartshop.com